Customer Service

Order Status Glossary

Understanding the Status of Your Order

The status of your order is available in your Order History almost immediately after you place an order. It is automatically updated each time your order advances through the process. If items within your order ship separately, your Order History information will be displayed for each product. The following list of status messages will inform you of your order status.

How is order status different from tracking information?

The status of your order is supplied by www.TUMI.my. It represents the progress of your order between the time it is placed and the time it ships from our warehouse. Once your order leaves our warehouse, it is handled by Gdex, who will provide tracking information until your order is delivered*. The tracking information is accessible on their site Gdexpress.com.  Orders cannot be tracked on www.TUMI.my.

*Tracking information may not be available for up to 24 hours after an item is shipped from our warehouse.

Standard Status Messages

Submitted and processing Your order has been submitted and the information you entered during checkout is being processed.
Shipped on: 00/00/0000 The products have shipped from our warehouse and are on their way to the designated shipping destination.
Return received on: 00/00/0000 Returned products are being processed. If you returned a product to our warehouse, this status informs you that we have received the product.
Credit issued on: 00/00/0000 After your returned product is processed and your original order information is located, your credit will be issued. You can expect to receive credit for a returned product within 30 days of our receiving it at the warehouse.