Customer Service

Cancellations

Orders or parts of an order may be cancelled by our system for various reasons. Possible reasons include:

  • Unavailable product(s)
  • Difficulty in processing your payment information
  • Inability to ship to address provided
  • Existence of a duplicate order

If your order is cancelled, you will receive an important notice via e-mail. It will explain the reason for the cancellation. You will not be billed for any cancelled products. Once an order is cancelled, it cannot be reprocessed and must be submitted again on our website. If you are interested in purchasing products similar to those unavailable, you may contact our Customer Service Department for recommendations.

Customer Requested Cancellations

After you have clicked "Send My Order", you cannot cancel or change your order*. Our system is designed to process and ship orders immediately. If you do not wish to keep the items once they have arrived in the mail, simply return them by following our Return Instructions.

*Note: If we are unable to process your payment information your order will be automatically cancelled.