Customer Service

Everyday Free Returns

We want you to be fully satisfied with every product that you purchase from www.TUMI.my. If you are not satisfied with a product that you have purchased, you may return the product within 30 days of delivery for a full refund or Store Credit of the purchase price. Please note, however, that monogrammed and personalized items, including Accent Your Alpha, cannot be returned. SALE merchandise can only be returned for Store Credit at the current selling price, which can be used online towards a future purchase. SALE merchandise will not be refunded. Store Credit can only be used online. 

Return shipping is free. To request a return please contact our Customer Service Team at 1800 817 741 or email us at help@tumi.my. We will arrange for a pick up with our courier service. 

We ask that the product be unused, in original boxes (whenever possible), and with all paperwork, parts and accessories in order to ensure credit. Sale merchandise will be issued a store credit at the current selling price.

To return items bought at one of our Malaysia stores please email tumi.sc.my@valiram.com.