Customer Service

Everyday Free Returns

If you would like to return an item that you purchased on www.tumi.my, please follow the instructions outlined below.

  1. Email our Customer Service team at help@tumi.my and let us know the reason for your return plus the date and time when we can have it collected by our courier service. 
  2. Pack the product(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All products must be unused to ensure credit.
  3. Hand the item back to the courier service when they come to collect it. 

Your refund or Store Credit will be processed when the item is received back in our warehouse and quality checked.

If you would like more information on our Return Policy, please click here.

To return items bought at one of our Malaysia stores please email tumi.sc.my@valiram.com.